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A shared WhatsApp inbox for your team

Everyone answers from the same number, on their own computer, and nobody passes a phone around the office.

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Every number in one place

Conversations from all the WhatsApp numbers linked to your workspace land in one inbox. Agents reply side by side.

See what was delivered and read

Each message shows its status, from sent to delivered to read, so an agent knows whether the customer saw the answer.

Roles keep access tidy

Agents get the inbox and contacts. Developers get API keys and webhooks without the customer chats. Admins and the owner run the workspace.

The inbox and the API share a number

An order notification sent by your backend and the reply to it appear in the same conversation, so agents have the context.

How it works

  1. Link your numbers

    Scan a QR code for each WhatsApp number. How many you can connect depends on your plan.

  2. Invite your team

    Add members and give each one the Owner, Admin, Developer or Agent role.

  3. Answer together

    New customer messages appear in the shared inbox for the team to pick up.

Questions about Shared team inbox

Can several people use one WhatsApp number at the same time?

Yes. The number is linked to the workspace once by QR code, and every member with inbox access can read and reply from their own browser.

Does the phone need to stay connected?

The number is linked as a WhatsApp linked device. Keep the phone that owns it working and do not log the linked device out, or the number disconnects until you scan a new QR code.

Does the inbox show WhatsApp group chats?

No. The inbox covers direct conversations with your customers. Group messages are not included.

Related

Use casesCampaignsPaced WhatsApp campaigns to contacts who opted in, tracked per recipient.Read moreIntegrationsWebhooksSigned events for replies, delivery status, connection changes and OTP activity.Read moreUse casesOrder notificationsOrder confirmations and shipping updates on WhatsApp, sent by your backend.Read moreDocsKeep your number safeOxtro sends from your own WhatsApp number through a linked-device session. WhatsApp decides what that number is allowed to do, and it can restrict or ban a number it believes is sending unwanted or automated messages.Read more

Connect your first number today

Create a workspace, scan the QR code and send a message.

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